Shipping Policy

TrueNorth Industrial Tool Company is operated by Westcoast Tool Sales & Service Ltd. and ships from Burnaby, BC.

Where We Ship

We ship to addresses within Canada only, to all provinces and territories.

Shipping Rates

Order	Shipping
Tools, $299.99 or more	Free
Tools under $299.99, up to 10 lbs	$21.95
Tools under $299.99, 10–25 lbs	$29.95
Tools under $299.99, 25–45 lbs	$39.95
Parts and accessories	$21.95 flat rate

 

You'll receive a shipping confirmation email with tracking information once your order ships.

When Will My Order Ship?

•         Stock items ship within 2–3 business days.

•         Special-order items are ordered in from the manufacturer for you. They typically ship within 1–2 weeks once your order is placed. RIDGID, Williams and CDI Torque Tools items typically take 2–3 weeks.

Freight Items (over 45 lbs)

Large equipment weighing over 45 lbs boxed, such as hoists, winches, jacks and large press tool kits, ships by freight truck.

•         Use Your Own Carrier (freight collect): $0 at checkout. Enter your carrier name and account number in the cart notes, and freight charges are billed directly to your account.

Freight deliveries are typically curbside. Please inspect your shipment on arrival and note any visible damage on the driver's delivery receipt before signing.

Free Local Pickup

Pickup is free on every order, including freight items, at our store: 4008 Myrtle Street, Burnaby, BC V5C 4G2. Choose Pickup in store at checkout and we'll email you when your order is ready. Pickup hours are Monday to Thursday 8:00 am to 4:30 pm and Friday 7:00 am to 3:30 pm. We are closed Saturday and Sunday.

Batteries

Lithium-ion batteries are shipped in accordance with Canadian transportation regulations for dangerous goods. This may limit the shipping methods available for some orders.

Damaged Shipments

If your order arrives damaged, contact us within 48 hours of delivery with photos and your order number. See our Refund Policy for details.

Questions?

Contact us at sales@wctool.ca, 604-873-5394 or toll-free 1-888-598-6657.