Refund Policy

TrueNorth Industrial Tool Company is operated by Westcoast Tool Sales & Service Ltd., 4008 Myrtle Street, Burnaby, BC V5C 4G2. We want you to be happy with your purchase. If something isn't right, here's how returns work.

30-Day Returns

You may return eligible items within 30 days of delivery or pickup. To be eligible, the item must be:

•         Unused and in the same condition you received it

•         In its original packaging, with all batteries, chargers, accessories, manuals and parts included

•         Accompanied by your order number or proof of purchase

To start a return, contact us at sales@wctool.ca or 604-873-5394 before sending anything back. Items sent back without contacting us first may not be accepted.

Restocking Fee

•         Unopened items in sealed original packaging: full refund of the product price, no restocking fee.

•         Opened but unused items: a 25% restocking fee applies. The fee is calculated on the product price only. The original shipping charge is not refundable.

•         No restocking fee applies to items that arrived damaged or defective, or that we shipped in error.

Items That Can't Be Returned

•         Items that have been used. If a used product has a problem, it's covered by the manufacturer's warranty instead.

•         Special-order parts ordered in from the manufacturer for you, unless agreed in writing

•         Opened consumables such as abrasives, sanding discs, cutting blades, bits and lubricants

•         Opened safety glasses and work gloves (for hygiene reasons)

•         Custom commercial or volume orders, unless agreed in writing

•         Gift cards

Return Shipping

•         Returns in person are free. Bring the item to 4008 Myrtle Street, Burnaby during business hours: Monday to Thursday 8:00 am to 4:30 pm, Friday 7:00 am to 3:30 pm.

•         For items returned by courier, the customer is responsible for return shipping costs and for packing the item securely. We recommend a trackable, insured shipping method. We can't be responsible for items lost or damaged on their way back to us.

•         Freight items (over 45 lbs): the customer is responsible for arranging and paying for return freight, or may return the item in person.

•         Original shipping and freight charges are not refundable, unless the return is due to our error or the item arrived damaged or defective.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged in shipping or isn't what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging. For freight deliveries, please note any visible damage on the driver's delivery receipt before signing. We'll arrange a replacement or refund at no cost to you.

Defects and Warranty

Tools are covered by their manufacturer's limited warranty, and coverage and length vary by brand and product. Defects that appear after the 30-day return period are handled under warranty rather than as a return. Contact us and we'll help you through the process.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

If you'd like a different product, the fastest way is to return the original item and place a new order. We're also happy to help with exchanges in store or by phone.

Questions?

Contact us at sales@wctool.ca or 604-873-5394. Westcoast Tool Sales & Service Ltd., 4008 Myrtle Street, Burnaby, BC V5C 4G2.