Tools sold by TrueNorth Industrial Tool Company are covered by the manufacturer's warranty. Warranty length and terms vary by brand and model, so check the product page, the documents that come with your tool, or the manufacturer's website for your model's coverage.
Register your tool
Many manufacturers ask you to register a new tool on their website to activate or extend the warranty. We recommend registering as soon as your tool arrives, and keeping your order confirmation email as proof of purchase.
Making a warranty claim
We're happy to help. Contact us or call 604-873-5394 with:
- Your order number or proof of purchase
- The brand, model number and serial number
- A description of the problem (photos help)
We'll tell you whether the claim goes through us or directly to the manufacturer's service centre, and what to do next.
Parts
If a part arrives damaged, defective, or isn't what you ordered, contact us right away and we'll make it right. See our Refund & Return Policy for full details.